Terms of Use

Booking requests and confirmation

Check your date, time, group size and contact details before submitting. After a successful submission, the website receives your request and shows a booking reference. Your tickets become valid once ZooDoo staff confirm your booking separately. Keep your booking reference so ZooDoo can find your request.

Visit times are in Vietnam local time. If you are waiting for confirmation or want to check your chosen slot, contact ZooDoo using the phone number or email below.

Ticket prices and services

Ticket prices, guest categories and included services appear on the Visit ZooDoo page. Shuttle and admission prices are listed separately. Booking on the website reserves your place without payment. You pay at the ticket counter under the Payment Policy.

Changes, cancellations and refunds

Changing your time slot, cancelling and what happens if ZooDoo has to close unexpectedly are covered by the Changes, Cancellations and Refunds policy.

Visitor guidelines

Follow the visitor guidelines and staff instructions in each area. Accompanying adults are responsible for supervising children in line with the visitor guidelines.

Using the website

Please provide accurate information and share another person’s details only if you are authorised to do so. Respect copyright and related rights when using website content. Impersonation, spam submissions and attempts to access restricted areas without authorisation are prohibited.

Support and consumer rights

You can send feedback or raise a complaint using the contact details below. If you have a booking reference or transaction document, include the details ZooDoo needs to find it. Vietnamese law applies. Consumers retain the rights available to them under the law.