Last updated
Changes, Cancellations and Refunds
How to change your tour time or cancel your visit, and what ZooDoo does in bad weather or if it has to close unexpectedly.
General principle
ZooDoo does not take payment when you reserve. Changing your time or cancelling before you pay at the counter is free and involves no refund.
Changing your date or time
Call 0979 11 00 07 (8am–5pm daily) with your booking reference, your current date and time, and the date and time you would like instead. Staff check availability and confirm your new booking. Changes depend on space in the new time slot, so please let us know early.
Cancelling
Call 0979 11 00 07 with your booking reference to cancel. If you cannot come, please tell us before your tour time so another guest can take your place.
Bad weather and unexpected closures
Tours take place outdoors. If heavy rain, storms or another incident force ZooDoo to pause tours or close, ZooDoo will call or email you using the details you booked with and help you move to another date or time. As nothing is paid when you book, you lose no money.
If you are worried about the weather before your visit, call the hotline to ask about conditions at the zoo.
Tickets already paid at the counter
Once you have paid at the counter, ZooDoo does not refund tickets if a tour has to stop part-way for reasons beyond its control, such as heavy rain, storms or another incident. If the weather is bad before your tour starts, call the hotline to move to another date or time before you pay.
If you booked through an agent or another platform, contact that provider to check its conditions.