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Privacy Policy
How ZooDoo Da Lat handles information when you browse the website, request a booking, contact us or apply for a job, and how to exercise your data rights.
Who is responsible for your data
The zoodoo.vn website and ZooDoo Da Lat are operated by Kinh Nong Company Limited. The company decides the purposes and means of processing the personal information described in this policy. Company details and contact channels are at the bottom of this page.
Information you provide
When you request a booking, you provide your name, email, phone number, preferred date and time, number of guests over 120cm and children 120cm and under, and any notes you choose to add. ZooDoo records your booking reference and the status of your request. The booking form asks for the number of children in your group.
When you contact ZooDoo, you provide contact details and your message. The partnership form may ask for your organisation, job title and reason for contacting us. When you apply for a job, ZooDoo receives the information you send, including a CV or introduction if provided, through the channel listed in the job posting.
How we use information
ZooDoo uses this information to receive, check and confirm visit requests, send booking updates, help with scheduling changes, respond to enquiries and review job applications. We also use information as needed to protect the website, prevent duplicate or abusive submissions and meet legal obligations.
Please provide the details needed for your request. Using contact details to send advertising requires a separate choice to opt in.
Cookies and outside services
The website uses necessary cookies to support form submissions, may remember your language choice and stores your cookie choice in the zd_consent cookie (180 days). The measurement tools below only run after you agree in the cookie notice.
If you allow Analytics, the website uses Google Analytics, loaded through Google Tag Manager, to count page views and booking requests. If you allow Advertising, it uses Meta Pixel (Facebook, Instagram) and TikTok Pixel to measure advertising, and stores the zd_attr cookie (90 days) recording the ad or link that brought you to the website. These tools may process information about the pages you view, your browser, your device and cookie identifiers. You can change your choice at any time through the cookie settings link at the bottom of the page.
Pages may embed Google Maps. Its provider may receive connection information when an embed loads. When you open an external job application form or social media link, that service handles data under its own policies. You can also manage cookies in your browser. Blocking all cookies may affect form submissions.
Who can access information
Staff access records according to the permissions they need to handle your request. Providers that host the website, store records or deliver email may process the information needed for their services. Some online providers may process data outside Vietnam, depending on where they operate.
ZooDoo may disclose information in response to a lawful request from a competent authority or to meet a legal obligation.
Keeping and protecting information
Retention periods depend on the type of record, the purpose of processing and applicable recordkeeping obligations. You can contact ZooDoo to ask how long your information is kept.
ZooDoo does not sell or rent guests' personal information and uses it only for the purposes above. Information sent through the website travels over an encrypted (HTTPS) connection. Access to records is limited according to staff roles.
The website does not collect bank card details because payment takes place at the ticket counter. Please keep your booking reference private and avoid including card details, passwords or unnecessary sensitive information in forms, notes or email. If a data incident occurs, ZooDoo will handle it and give notice as required by law.
Your data rights
Under applicable law, you may ask how your information is processed, access or obtain it, correct or delete it, or request that processing be limited or stopped. You may withdraw consent you have given and lodge a complaint with a competent authority.
To make a request about your data, email us using the address below. Describe the information or action you are requesting and use the email linked to the record or provide your booking reference if available. ZooDoo may need to verify your identity or authority to act before responding with record details.